4 Comments on HTC Touch PRO Phone, Black

N. Brown on Thu, 18th Feb 2010 5:33 am


Contrary to all of the other glowing reviews, I think this device is absolutely horrible. Honestly, if you have never seen the interface design, ease of use, and responsiveness of the iPhone, I can see how people can think this is the greatest phone they have ever seen.

The interface of the HTC is very inconsistent. Sometimes the buttons to press are at the bottom of the screen. Somethings they are tiny buttons in the top corner of the screen. Sometimes you are to press the top outside button. Sometimes you are to press one of the side buttons. . . or one of the 5 hard-to-see buttons on the bottom face of the device. The Windows Mobile interface was obviously designed by programmers as an afterthought. There are no standards as to how to interact with the hodge-podge of programs spread throughout the device. It is not unusual that I have to press the on screen buttons multiple times for it to respond and, with the delayed reaction, it will register multiple touches when it finally gets around to responding.

Unfortunately, my business would only purchase the HTC Touch Pro for the employees and so we are stuck with this phone. Very few people at my work like these phones. It’s nice to get corporate email on the device but I would prefer having a small, inexpensive phone that is easier to use.
Compare this yourself to an iPhone and you will find a BIG difference in the usability of these devices.
Rating: 1 / 5

Eno on Thu, 18th Feb 2010 8:11 am


Amazon customer service is terrible. If THEY have a problem, they just simply cancel your order without notification and tell you “if you really want the product, you just have re-order online because there is nothing else we can do”.

It is a shame because Amazon’s price is great for this phone. If I ever get this phone, because this will be the 4th time I’m ordering it, I’ll rate the actual phone in another review.

But shame on Amazon!!! Their customer service is weak.
Rating: 1 / 5

A. SARKAR on Thu, 18th Feb 2010 9:12 am


This is a cool phone. A lot of features are there, but it is still not iPhone. The touch screen is not that sensitive. It has an battery over heating problem. It is very difficult to hold it and talk. Battery life is poor too.
Rating: 3 / 5

NTA on Thu, 18th Feb 2010 12:01 pm


I wanted to like this phone, but it let me down in every way. I bought it because of all the rave reviews on this board, but to my dismay, I find myself trying to understand if I bought the same phone! I’ve used “smart phones” since before they were “smart phones. ” Having tried my hand with the first motorola windows powered phones, the palm treos, and before this a blackberry. I think I can say I have enough experience with these types of phones such that I would not find myself bewildered by a new one.

However, that’s exactly how this phone leaves me. From the simplest things like locking the phone, to changing the alarm sound,or ring tones in this phone, nothing is either quick or intuitive. I’ve read that if I spend time online “googling” for solutions, I should be able to find everything I need. Well, it’s a “smartphone” for crying out loud – I should haven’t to spend hours trying to find answers to the simplest of tasks! Sure, I can understand having to research some of the cutting edge features, but not the simplest. For example, locking the phone can be done by pushing the power button on the phone. However, it unlockes if the power button is pushed again. Well putting the phone in your pocket is likely to result in “ghost” calling folks. Now you can spend 10 minutes setting a lock code for the phone which takes care of this problem, except that if you use the lock code feature the phone will require you to unlock it when it rings in order to answer. Really? That’s intuitive. This usually results in missed calls.

I have many other examples of how this phone is completely immature, like handling email, text messages, and the “touch” features of the phone, but I don’t have the time. It seems to me that if the simple feature aren’t intuitive, you can bet the more technical feature will be equally as ridiculous.

The only positive thing on this phone is how fast internet use is on it – otherwise it’s all thumbs down!

I am actually breaking my contract and buying a new phone, that’s how crappy this phone is.
Rating: 1 / 5

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